How can I get in to see a counselor?

Give us a call or contact us here. (Be aware that currently our email and contact page are not HIPPA compliant, meaning that any information you share via our website or email is susceptible to the same sorts of hacking and malware your personal email is susceptible.)

This is our process.

When you call in, you have two options.

One, you can go ahead and schedule an intake with our Administrative Assistant, with the understanding that the counselor who does your initial intake session will likely not be the counselor you see on a regular basis.

Two, our Administrative Assistant will take down your information, such as the best way to contact you and the presenting issues, and our Executive Director will assign a counselor to you. The Counselor will then call you to schedule your first appointment. Generally, this process takes 24-36 hours. If, after 36 hours, you haven't received a call from a counselor, please let us know.


Who are your counselors?

We currently have 11 contract counselors.  Because clients cannot request a counselor, and because our contractors may change, we don't provide much information about our counselors simply because you'll be assigned a counselor based on your availability, your presenting issues, and a counselor's client load. 

Here's our list:

Ilene Procida, LPC
Sue A. Brooks, LPC
Vanessa Pickett, LPC
Rose Wilkerson, LPC
Joe Wilkerson, LPC, LCAS
Alwin Wagener, LPCA, PhD
Hanna Woody, LPC
Hope Fontaine, LCSW
Russell Murray, LPCA
Amy Holly, LPCA


Can I request a counselor?

The short answer is no. The long answer is that you can certainly request a specific counselor, but there's no guarantee that that will be the counselor you see. Counselor assignments are based on availability, presenting issues, office space, and client load. Some counselors simply aren't taking new clients. It's for this reason that we don't offer more information on our counselors. If you would like to see a specific counselor, you can always give them a call at their private practices listed below. These practices are in no way connected with or endorsed by Black Mountain Counseling Center and clients are subject to the counselor's rates and availability and discretion.

Sue A. Brooks, LPC
Vanessa Pickett, LPC
Joe Wilkerson, LPC, LCAS
Hanna Woody, LPC
Russell Murray, LPCA
Amy Jolly, LPCA


What insurances do you accept?

All of them. As a 501(c)(3) nonprofit, we see clients regardless of their abililty to pay and regardless of whatever they are insured or uninsured. WE are in network with Blue Cross and Blue Shield, Medicaid (VAYA and NCTracks), and Medcost. WE will also bill out of network companies such as Cigna.

We usually ask you to pay your co-pay as listed on the card. If you cannot afford your co-pay, that's fine! Finances should never be a reason to skip counseling. Be open and honest with your counselor about your financial situation. Your counselor will work with you. What you pay for your session is entirely between you and your counselor. The Administrative Assistant and the Executive Director DO NOT determine your payment.

You are responsible for being open and honest about your financial situation. We're here for you, not your money.


I don't have insurance.

No problem! We'll see you anyway.

Finances should never be a reason to skip counseling. Be open and honest with your counselor about your financial situation. Your counselor will work with you. We use a sliding scale as a suggestion of what you pay, but ultimately What you pay for your session is entirely between you and your counselor. The Administrative Assistant and the Executive Director DO NOT determine your payment.

You are responsible for being open and honest about your financial situation. We're here for you, not your money.


What sorts of payment do you accept?

Cash. Card. Paypal. Check. Not bitcoin.


 Are you a Christian/Biblical/Pastoral Counseling Center?

No. We currently do not have a Pastoral Counselor on staff, and none of our counselors practice specific religious counseling. That being said, any counselor worth their salt understands that religion, beliefs, and non-beliefs are a major part of the therapeutic process. These beliefs are vital tools in the individual's toolbox for getting well and working through life's hardships. Our counselors will never force a belief on you or encourage you to forsake your own beliefs.

Respecting and even encouraging a client's faith is critical to treating the client hollistically.


 I still have questions.

Feel free to give us a call at 828.669.9798 or email our Administrative Assistant at ashley@blackmountaincounseling.org.